If for any reason you are not satisfied with your purchase, you have 14 days from the date of delivery to request an exchange or return. A refund for the merchandise will be given on items returned in new, unworn condition with all original tags still attached.

To initiate a return or exchange:

  1. Email customerservice@borgodenor.com with your order number and reason for return/exchange. We will provide a return shipping label and instructions.
  2. If you wish to return an item, you must hand it over to the courier within 7 calendar days from the date you received the return shipping label from us. Please note that exceptions to the 7-day handover period will only be accepted if agreed to in advance and in writing by an authorized Borgo de Nor representative. We recommend initiating returns promptly to avoid complications or rejection.
  3. The cost of return shipping will be deducted from your refund amount to the original payment method.
  4. Unless the item is inherently faulty, a shipping fee will be deducted from your refund as follows:
    • UK Orders: £20
    • EU Orders: €20
    • US Orders: $50
    • Rest of the World $50

Once your return is received and processed, we will notify you by email and initiate a refund to your original payment method. Please allow 7-14 business days from receipt of the return for us to process the refund. Your bank or credit card issuer may also have additional processing times.

We want you to be fully satisfied! If you have any other questions about returns or exchanges, please let us know.